Call-Out Service

Service Description

Our sewing machine technician will visit your premises to carry out the service or repair on-site. We cover most areas of London and the surrounding areas. The call-out fee must be paid before your booking request is approved. Once we receive and review your request, we will send you an invoice for the call-out charge. Failure to make payment on time may result in your request being declined. Call-out fees vary depending on the location of the service (mileage, travel time, congestion charge zones, parking, etc.). Please ensure you provide the correct and full address where the service is required. Also, let us know in advance if parking is available. The amount paid to secure your booking (the call-out fee) is refundable only if the appointment is cancelled at least 48 hours before the scheduled booking time. The remaining balance must be paid on the day, immediately after the service has been completed. If your company operates on an invoice payment system and requires additional time to process payment (for example, due to internal accounting procedures), please inform us in advance. We will need to register your details on our system before carrying out the service. All invoices include a due date. Failure to pay by the due date may result in late payment fees. Please refer to our Terms and Conditions for further details regarding late payments.