Our Terms and Conditions
ESTABLISHMENT HARB LIMITED
55 Jeddo Road, London, England W12 9ED
Mobile number: +44 7502 172 127
Email: info@harbsew.com
Effective Date: 23rd May 2024
Last Updated: 18 January 2025
Terms and Conditions
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1. Introduction
Welcome to Establishment Harb Limited (Trading name: Harbsew). These terms and conditions govern the use of our services and the purchase of our products. By booking a service or making a purchase with us, you agree to the following terms.
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2. Services Offered
We provide:
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Sales of domestic and industrial sewing machines, industrial steam irons, spare parts, and accessories (hereafter collectively referred to as "machines" in this contract).
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Repairs and servicing for domestic and industrial sewing machines and industrial steam irons.
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3. Booking and Payment Terms
Booking Terms
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Services can be booked through:
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Our online booking forms.
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Our website booking calendar.
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Calling us directly.
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Setting up an annual contract with us.
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No deposits or upfront payments are required to book an appointment or establish a contract.
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Payment Policies
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Accepted payment methods: Card, bank transfer or cash.
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Payments must be made by the date specified on the invoice provided.
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Non-Payment Terms
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In cases of non-payment, a late fee of £25.00 will apply for each 15-day period past the invoice due date. To avoid any inconvenience, clients are encouraged to inform us prior to the issuance of an invoice if they have specific regulations or requirements regarding invoice payment. This allows us to set a due date that suits both parties. Please communicate your payment preferences in person, over the phone (+44 7502 172 127), or via email at (info@harbsew.com).
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4. Delivery of Services
Timelines for Repairs or Services
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Typical repair or service timelines: 1 to 5 working days (subject to change based on repair complexity or parts availability).
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Call-Out Services
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Coverage area: London.
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Additional charges may apply for:
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Travel beyond London.
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Parking fees.
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Any other relevant expenses as applicable in the UK.
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5. Returns, Refunds, and Cancellations
Repairs
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Repairs are not guaranteed beyond the assurance that machines are tested and confirmed to be in working condition after servicing.
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A 6-month guarantee is provided on new parts replaced during repairs.
Sales
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Warranty:
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A 1-year warranty applies to brand-new machines sold by us, provided:
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No other company or individual has serviced or repaired the machine.
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Proof of purchase is presented.
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Returns:
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Returns are accepted within 7 days of purchase if:
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The machine has not been used (e.g., sewing machines have not been oiled or used, steam boilers have not had water added).
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The box has not been opened or damaged.
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Proof of purchase is available.
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Cancellations
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For in-store service repairs and call-out service repairs, appointments must be cancelled not less than 48 hours before the scheduled service date.
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Call-Out Service Terms
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If you book a call-out service and the engineer arrives at the address provided in your booking, but:
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No one is present at the address,
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The address is incorrect or incomplete, or
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You inform us upon arrival (or less than 48 hours prior) that the service is no longer required,
a £50.00 charge will apply to cover the scheduled call-out service and travel costs.
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6. Service and Repair Terms
Collection of Repaired Machines
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Machines dropped off for service or repair at Establishment Harb Limited (HarbSew) premises must be collected within 15 days of us notifying you that the machine is repaired and ready for collection. If the machine is not collected within this time frame, an additional charge may apply for storage. We reserve the right to charge for storage if the machine remains uncollected beyond the 15-day period.
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Loss of Additional Parts or Accessories
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HarbSew requires that you bring the following parts and accessories with the machine for service or repair: foot pedal, additional electric cable (if applicable), presser foot (which should be attached to the machine), zigzag presser foot (if applicable), button stitch presser foot (if applicable), thread, bobbin case with the bobbin inside, needle, and manual book (if applicable). We do not require any other accessories or parts. HarbSew is not responsible for any loss, damage, or missing parts or accessories that are not listed above and brought with the machine.
7. Warranty and Liability
Warranty
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No guarantee is provided on repairs except for parts replaced by us, which are covered under a 6-month warranty.
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Warranties are void if:
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Other companies or individuals have serviced, repaired, or changed parts on the machine.
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Liability Limitations
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We are not responsible for any consequential losses caused by delayed services or repairs.
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8. Data Protection
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Client information is used for:
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Creating invoices.
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Locating addresses for call-out services.
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Phone numbers, email addresses, or other contact information are used solely for communication purposes related to bookings, repairs, services, or inquiries.
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We comply with the UK GDPR (General Data Protection Regulation) and will not share your information without consent.
9. Health and Safety
Customers must inform engineers of:
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The electrical plug associated with the machine being serviced.
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Any sharp or unsafe items that could pose a risk during repairs.
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When the steam iron was last used, whether it is still on or hot, and any visible leaks of hot water or steam.
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If the electrical plugs of the machines have passed the Portable Appliance Testing (PAT). If this test has not been conducted, we do not take responsibility for any electrical faults.
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Any safety risks related to call-out services at their location.
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10. Governing Law
These terms and conditions are governed by the laws of England and Wales.
11. Changes to Terms
Establishment Harb Limited reserves the right to amend these terms and conditions at any time.